When you hear the term 3-star hotel, don’t immediately imagine something super complicated like a 5-star hotel. But don’t underestimate it either. Even though it’s considered mid-level, a 3-star hotel still has a solid job structure, with each role playing an important part. Think of it as a well-built team that keeps guests comfortable—without going over the top.
1. General Manager (GM) – The Big Boss of the Hotel
This is the top leader in a 3-star hotel. The General Manager handles pretty much everything, from daily operations and finances to guest satisfaction. The GM also makes important decisions and oversees all hotel activities.
Main responsibilities:
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Managing hotel operations to keep the business profitable
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Making key decisions
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Monitoring all departments
Simply put, the GM is the brain of the hotel.
2. Front Office Department – The First Impression Team
When guests arrive, the front office staff are the first people they meet. That’s why smiling, being friendly, and keeping positive vibes are a must. On the flip side, they’re also the first ones to hear complaints if something doesn’t meet guest expectations.
This department usually includes:
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Front Office Manager → the team leader
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Receptionist → handles check-in and check-out
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Bellboy → helps guests with their luggage
The front office is basically the face of the hotel. One small mistake can totally change a guest’s impression.
3. Housekeeping Department – The Cleanliness Squad
Clean, fresh, and tidy rooms? That’s all thanks to housekeeping. They also provide hotel amenities and room supplies, so if you need something in your room, housekeeping is the team to contact.
Their main duties include:
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Cleaning guest rooms and public areas
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Changing linens and towels
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Making sure rooms are ready to be sold
There’s usually a Housekeeping Supervisor who manages the team and Room Attendants who handle the actual work. Without them, the hotel would be pure chaos.
4. Food & Beverage (F&B) – Making Sure No One Stays Hungry
Most 3-star hotels have a restaurant, café, or at least a breakfast area. All of that is handled by the Food & Beverage Department. Their job isn’t just about serving food—it’s also about creating a good dining experience with consistent quality.
The team structure usually includes:
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F&B Manager / Supervisor
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Cook / Chef
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Waiter / Waitress
Their mission is simple: keep guests full and happy, because a happy stomach often means a good review
5. Engineering & Maintenance – The All-Rounder Team
AC not working? Lights out? Water problems?
No worries, Engineering Department has it covered. They also help with technical support during events, including sound systems and equipment setup.
Their responsibilities include:
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Building and facility maintenance
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Electrical and plumbing repairs
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Checking and maintaining hotel facilities
Their work often goes unnoticed, but without them, the hotel simply wouldn’t function.
6. Accounting & Finance – The Money Controllers
Running a hotel isn’t just about service—it’s also about numbers. That’s where Accounting & Finance comes in.
They handle:
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Income and expense management
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Employee salaries
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Financial reports
They may be low-profile, but they’re extremely important to the hotel’s survival.
7. Human Resources (HRD) – Managing the People
In a 3-star hotel, the HR team is usually small but very multitasking. HR plays a key role in taking care of all employees, including handling staff issues and maintaining a healthy work environment.
They manage:
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Employee recruitment
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Staff training
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Work schedules and company rules
You could say they’re the guardians of internal harmony in the hotel.
Final Thoughts
Even though a 3-star hotel may look simple on the outside, its job structure is actually complete and well-connected. Every position matters to keep the hotel running smoothly and to make sure guests leave with a smile.
If even one role doesn’t work properly?
Yeah… things can fall apart pretty fast.
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